PRODUCT / VERIFIED HELP
Support should begin with what the buyer owns.
Verified Help is ProductPay’s first distribution surface: one permanent, product-specific doorway for access recovery, self-service and publisher support.
The permanent help URL
Each published product has a route at https://productpay.com/help/product-slug. It can be placed inside software, a member area, documentation, a welcome email or a delivery page.
productpay.com/help/igloo-app is the current iGloo Verified Help doorway.
Ownership-aware routing
The product is already selected by the URL.
An active ProductPay session is checked for that entitlement.
ProductPay evaluates purchase, entitlement and latest access state.
Open secure access or start support with verified context.
If the browser does not have a matching account session, ProductPay asks for the checkout email and transaction identifier. A successful recovery returns the buyer to the same product help route. Return destinations are restricted to ProductPay app and help paths.
Self-service before a ticket
Verified and ready
Open the publisher’s destination through ProductPay’s server-side entitlement check.
Connection problem
Retry the secure bridge when available, or preserve the diagnosis for the publisher case.
Paused or scheduled
Explain the authoritative state without exposing access early or deleting the ownership record.
Still needs help
Open the support form with the correct product already selected and its diagnostic context attached.
Context attached to support
When a verified buyer opens a case, ProductPay attaches the minimum useful operational context on the server:
- ProductPay case and product identifiers;
- publisher and product name;
- masked buyer account;
- verified transaction reference and purchase state;
- entitlement state and release timing; and
- latest access outcome and the ProductPay diagnosis.
Private publisher notes and unrelated purchase history are excluded from buyer-visible reads. A publisher response creates an in-app notification and can use browser push when configured and enabled.
Publisher distribution tools
Use in menus, product dashboards, welcome emails and help documentation.
Download a product-specific PNG for slides, PDFs, course material or packaging.
Review 30-day visits, verified visits, self-service opens and support starts.
The help funnel measures ProductPay usage. It should not be interpreted as authoritative sales, revenue or refund reporting.
Recommended placement order
- 01Inside the product
Make ProductPay the stable “Help” or “Get verified help” destination.
- 02On the delivery page
Place it beside the product login so buyers learn the permanent recovery route immediately.
- 03In the welcome email
Use it as a service link, separate from promotional copy and consent.
- 04In documentation
Keep one support destination current without editing every old guide when the underlying help desk changes.